1. Deposits

• Deposits are required for certain services.

• Payment details are taken at the time of booking.

• The deposit (amount varies by service) will be added to your salon account.

2. Cancellations & Rescheduling

• If 24+ hours’ notice is given, your deposit can be transferred to another booking date.

• If less than 24 hours’ notice is given, your deposit will be lost.

• If you need to cancel, please call us, message us via social media, or email us.

3. Lateness

• If you are more than 30 minutes late, we may not be able to complete your service or treatment.

• We will try our best to fit you in, but if we cannot, the same cancellation fee will apply (loss of deposit).

4. Repeat Cancellations & No-Shows

• If you have previous late cancellations or no-shows on your salon account, you will lose your deposit.

• For future bookings, you may be required to pay the full service amount upfront.

• Any further missed appointments or cancellations with less than 24 hours’ notice will result in a 100% charge of the service amount being taken from your account.

5. Final Note

We hope you understand that, in our appointment-based business, time is very important. These policies help us protect our small business, our team, and you, our valued clients.

Thank you for your understanding and support.

Love, Germana & Emma and the Cats Whiskers Team